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Postal Boxes

Shipping and Delivery Policy

 

At Muktha Enterprises, we are committed to delivering your orders promptly and efficiently. Our shipping and delivery policy outlines the terms and conditions associated with the delivery of products purchased from our website.

 

Shipping Methods and Delivery Times

 

We offer various shipping methods to cater to your needs:

 

Standard Shipping:

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  • Delivery Time: 5-7 business days.

  • Cost: Free for orders above ₹500. A flat rate of ₹50 for orders below ₹500.

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Express Shipping:

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  • Delivery Time: 2-3 business days.

  • Cost: ₹150.

 

Same-Day Delivery:

 

  • Delivery Time: Orders placed before 12 PM will be delivered by the end of the day.

  • Cost: ₹200.

  • Availability: Only in select cities.

 

 Order Processing

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  • Order Confirmation: You will receive an email confirmation once your order is placed.

  • Order Processing Time: Orders are typically processed within 1-2 business days.

  • Order Tracking: Once your order is shipped, you will receive an email with tracking information.

 

Delivery Terms

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  • Delivery Address: Ensure that the delivery address is correct and complete. We are not responsible for undeliverable packages due to incorrect addresses.

  • Delivery Attempts: If you are unavailable to receive the package, our courier partner will make up to three delivery attempts. After the third attempt, the package will be returned to us.

  • Delivery Confirmation: A signature may be required upon delivery.

 

Shipping Restrictions

 

  • PO Boxes: We do not ship to PO Boxes.

  • International Shipping: Currently, we do not offer international shipping.

 

Cash on Delivery (COD)

 

  • Availability: COD is available for specific orders only and is not available during sale periods.

  • Payment: Please have the exact amount ready, as our delivery agents might not carry change.

 

Shipping Delays

 

  • Public Holidays: Shipping may be delayed during public holidays.

  • Unforeseen Circumstances: In case of natural disasters, strikes, or other unforeseen events, shipping may be delayed. We will notify you of any delays.

 

Damaged or Lost Packages

 

  • Damaged Packages: If you receive a damaged package, please contact our customer support immediately.

  • Lost Packages: If your package is lost in transit, we will investigate and either refund your payment or resend the item.

 

Customer Support

 

If you have any questions or concerns regarding your order, please contact our customer support team:

 

Email: support@mukthaenterprises.com

Phone: +91 95051 17171

Live Chat: Available 24/7 on our website

 

We strive to provide the best possible shopping experience and appreciate your understanding and cooperation.

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